Support
Customer Support
MobiFren Customer Center | 1688-2251
Available: AM 10:00 ~ PM 5:00 / Lunch: PM 12:30 ~ 1:30
(Closed on Saturdays, Sundays, and public holidays
FAQNoticesFAQNotices
1:1 InquirySeollal Holiday Notice
Year-end Holiday Notice
2026-02-04
2025-12-29
1:1 InquirySeollal Holiday Notice
Year-end Holiday Notice
2026-02-04
2025-12-29
KakaoTalk InquiryChuseok Holiday Notice
Delivery-Free Day Notice
2025-09-25
2025-08-07
KakaoTalk InquiryChuseok Holiday Notice
Delivery-Free Day Notice
2025-09-25
2025-08-07
Customer SuggestionSummer Vacation Notice
Seollal Holiday Notice
2025-07-22
2025-01-15
Customer SuggestionSummer Vacation Notice
Seollal Holiday Notice
2025-07-22
2025-01-15
Developer PageYear-end Holiday Notice
Chuseok Holiday Notice
2024-12-23
2024-09-03
Developer PageYear-end Holiday Notice
Chuseok Holiday Notice
2024-12-23
2024-09-03
Notes⋆ If the free warranty period has expired, or if the damage is not a defect but caused by negligence within the warranty period, additional service fees will be charged.
⋆ You can register and check A/S services after logging in.
⋆ You can check service history and A/S progress on the website.
A/S Procedure Guide
Dear customer! Please refer to the information below before sending your product so you can receive fast and prompt A/S service.
Shipping address: 848-16, Gupyeong-dong, Gumi-si, Gyeongsangbuk-do — MobiFren A/S Center 054-1688-2251 Road address: 88, Indong 52-gil, Gumi-si, Gyeongsangbuk-do — MobiFren A/S Center 054-1688-2251 How to ship: When sending your product, please include a note with your A/S receipt number or registered name along with the product, pack it in a box, and send it via your preferred courier service.
Phone, KakaoTalk, or website Product A/S inquiry
KakaoTalk, Phone Registration
(Registered by A/S representative on your behalf)
Website Registration
(Customer registers online directly)
A/S registration number and details sent via SMS
Ship A/S product to MobiFren customer center by courier
Product repair or exchange
Ship completed A/S product by courier
*Please check the shipping cost policy before sending your product by courier.
Check A/S progress
Member login > My Page A/S history
> Select and view from the A/S history list
Guest > Enter A/S receipt number
> View A/S details for the corresponding receipt number
A/S Cost Payment Guide
Address to send: Mobifren A/S Center, 848-16 Gupyeong-dong, Gumi-si, Gyeongbuk 054-1688-2251 Road Name Address: Mobifren A/S Center, 88 Indong 52-gil, Gumi-si, Gyeongbuk 054-1688-2251
How to send: When sending the product, please enclose a memo with your A/S receipt number or registered name. Pack it in a box and use a courier of your choice.
A/S Shipping Fee Regulations
- Please send the product using a courier of your choice at your expense. After A/S, HQ will cover the shipping cost to return it.
- If sent cash-on-delivery (COD) without prior consultation with HQ, the product can only be dispatched after the COD fee is paid (via bank transfer, etc.).
※ For A/S due to customer fault (water damage, damage caused by negligence, use of unauthorized chargers), the customer is responsible for round-trip shipping regardless of the purchase date.Additionally, repair fees may be charged depending on the service details.
Precautions for A/S Service
Mismatch between applicant and sender info
※ If the name of the registered A/S customer differs from the sender, please enclose a memo with the A/S receipt number or the registered customer's name.
Sending without prior registration
※ If you have not registered for A/S, please make sure to leave your name, contact information, and symptom details.
Preventing loss of personal items & accessories
※ Non-A/S items (SD cards, accessories, etc.) may be lost during repair, so please exclude them before sending.
